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General FAQ's
Q. What makes your products better than ones I can get at a local department store?
A. Quality and dependability are important to us. Our products are of a high grade, professional quality. Their commercial grade means they are built to last and are reliable for your decorating needs. If we wouldn't buy them for our home or business then we won't sell them to you.
Q. How long will it take to process my order?
A. Most orders are processed within 24 hours. The shipping times vary from product to product. In the event a product becomes unavailable you will be notified immediately. At that time you have the option to cancel the order and be refunded or wait until the item is available.
Q. Is it safe to order online from your website?
A. Yes. We use the most secure (secure socket layer) technology available to ensure your privacy and security. We also use technology to inspect our site daily for any possible security issues. Q. What other ways can I place my order?
A. You can download our order form, complete it and either fax it (1) 888-408-8371 or mail it to us at:
Holiday Treasures
P.O. Box 530332
Debary, FL 32753 | During peak times we receive a large volume of orders. To ensure order accuracy, we cannot accept telephone orders at this time.
Q. What if I have a question about a product?
A. Feel free to email us at customerservice@allholidaytreasures.com with any questions, comments or suggestions. We'll do whatever we can ensure your shopping experience with us is pleasant.
Q. Do your products have a warranty?
A. Yes. Our products are covered under the product's manufacturer warranty. Please refer to our return policy for additional information on defective merchandise.
Q. Can I change something on my order once it has been placed?
A. We try to process orders as fast as possible. We will do everything we can to make the changes for you if at all possible. We want you to be completely satisfied with your purchase.
Q. Which shipping services do you use?
A. Most orders are shipped via UPS. We also use FEDEX, DHL and sometimes the US Postal Service.
Q. How are your shipping charges calculated?
A. Shipping charges are calculated using real time rates based on your order and the shipping address. These rates are directly calculated by the shipping company (ie UPS) and not Holiday Treasures.
Q. Do you guarantee your shipping delivery date?
A. As much as we wish we could guarantee delivery dates, we have no control over the carrier being used. The actual delivery date of your item depends on many variables including location and distance. Although we offer the expedited services, we have no control over the time it will actually take to deliver your order.
Q. Do you ship outside the United States?
A. No. Currently we ship only within the United States. We do not ship to Alaska or Hawaii.
Q. Can I track my order once it has been shipped?
A. Yes. You will receive a tracking number with your shipment notification via the email address you provided with your order.
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Lighting FAQ's
Q. How do I now how many lights I need to decorate my tree?
A. This depends on the size of the tree and the type of lights you are using.
| Tree Height |
Using Mini-Light
Light Strings |
Using C-7
Light Strings |
| 3 feet tall |
150 Lights |
25 Lights |
| 4 feet tall |
200 Lights |
50 Lights |
| 5 feet tall |
250 Lights |
75 Lights |
| 6 feet tall |
300 Lights |
100 Lights |
| Over 6 tall |
400 Lights
Add 100 lights for each additional foot. |
100 Lights
Add 25 lights for each additional foot. |
If you are using C-9 Light strings multiply the tree width x height, then x 1.5.
For a brighter tree multiply the tree width x height, then by 3. Q. What are LED lights and why are they more expensive than regular lights?
A. LED stands for "light emitting diode". They are increasingly popular for many reasons:
- They use much less power, generating little heat. This makes them safer to use.
- They use from 80-90% less electricity then conventional lights so they are less expensive to run.
- They are more durable. Because LED lights are made of a special plastic with no filament there are no glass bulbs to break or flake.
- The bulbs last longer depending on the color. The average life of a white bulb is 60,000 hours, colored bulbs average 100,000 hours. You won't have to replace them as often.
- You can connect up to 20 mini light stringers together safely for easier decorating.
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STANDARD GRADE LED LIGHTS - PRODUCT OVERVIEW:
Average 200,000 hour rated bulb life
Each set uses 90-95% less energy compared to regular incandescent light sets. Depending on overall usage
they can pay for themselves in one only season!
No filament to burn out. Bulb illumination derived by a patented micro-chip process.
Non breakable bulbs - sets are constrcuted with durable polyresin material.
Vibrant colors won't fade - the absence of paint pigment and filament heat means colors that stay true and bright.
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TRADITIONAL vs. LED STRING LIGHTS COMPARISON CHART
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DESCRIPTION |
TRADITIONAL
STRING LIGHTS |
LED COMMERCIAL GRADE
STRING LIGHTS |
| AVERAGE LIFE |
1,500 hours |
Up to 100,000 hours |
MAXIMUM STRINGS YOU
CAN CONNECT AT ONCE |
3 Strings |
Up to 125 strings with a single power adapter |
ENERGY USE BASED ON
10 STRINGS OF LARGE BULBS FOR 1 MONTH |
$172.00/month (approx) |
.72 cents/month (approx) |
| LENSE DURABILITY |
Can fade or flake over time |
Will not fade or flake.
Solid epoxy lenses are nearly indestructable. |
| SAFETY |
Bulbs get very hot |
Bulbs stay cool |
| CUSTOMIZATION CAPALITIES |
Limited to just continuous runs of up to 3 strings |
Power accessories give you limitless possiblities of up to 125 strings |
| WARRANTY COVERAGE |
3 year warranty - suitable for year round use |
Three years |
COMMERCIAL LED CHRISTMAS TREE LIGHTS
TECHNICAL SPECIFICATIONS
| Voltage |
120V, 60Hz AC Operation |
| Construction |
Single piece construction of LED, blb & socket on 20AWG copper wire, lead and tail length is 50% of bulb space length. Accessories are constructed of durable plastic, LED spacers, power adapters and curtain assemblies use green 18AWG copper wire. |
| Dimensions |
25 light strings with 6 inch bulb spacing are 12.5 long. 25 light strings with 12 inch bulb spacing are 25 feet long. |
| Wattage |
25 light strings: 2 watts. 50 light strings: 2 watts for red, gold & orange. 4 watts for blue, pure white, green, multi & warm white. 70 light strings: 4 watts. 100 light strings: 4 watts for red, gold & orange. 8 watts for blue, pure white, green, multi and warm white. |
| Power Cord |
3 foot long green power adapter with coaxial interface and standard two-prong plug (sold separately). |
| Maximum Run |
3,125 LEDs (bulbs). In a 25 light string, this is 125 strings; 50 light string maximum is 62 strings; 100 light string maximum is 31 strings. |
| LED Specs |
(up to) 100,000 hours |
| Dimmers |
Not dimmable |
Q. Do I need more than one LED power adapter depending on how many string lights I am connecting?
A. You can go a total of 3,125 bulbs per power connector, so the total distance depends on the lengths of string lights and number of bulbs on each. So, with a 12" spaced 50 bulb count, you can go a total distance of 3,125'.
Q. What does CSA rated for indoor/outdoor use mean (vs UL)?
A. CSA is a Canadian safety standard. There are several third party standard associations, but UL is most commonly used in US. CSA will pass all inspections.
Q. What does UL listed mean?
A. This means that the product has been tested for safety by the Underwriters Laboratories. They are an independent laboratory used to certify a product has passed certain safety requirements.
Q. Why are your lights more expensive than department store type lights?
A. Our lights are commercial grade, high quality lights. They are built to last and be reliable from year to year. Our rope light sculptures are constructed of durable solid PVC rope light and attached to a non-rusting aluminum frame. The high quality materials make them a dependable decoration for many seasons to come.
Q. What is the difference between C7 and C9 light bulbs?
A. The basic difference between C7 and C9 light bulbs is the size and power of each. Traditional C7 light bulbs are about 2" high from the base to the tip of the bulb, while C9 light bulbs are about 3" high. Our C7 light bulbs are available in either 5 watt or 7 watt and the C9 light bulbs are available in either 7 watt or 10 watt. By comparison, LED C7 bulbs and LED C9 light bulbs offer a brighter illumination with only .15 watts.
The C7 light bulb uses a candelabra base  and the C9 light bulb uses an intermediate base  .
Therefore, if you are making your own string lights, make sure you purchase the appropriate socket type for the bulb you are using.
C7 bulbs and C9 bulbs are typically used to decorate outdoor areas, such as homes, perimeters, trees, buildings, storefronts etc. Due to their size compared to say mini lights, they can be easily seen from a distance. Another unique application is to use both sizes on a Christmas tree for a more customized look.
Keep in mind that traditional C7 bulbs and C9 bulbs do get warm so be careful not to place them near anything flammable (i.e. a dry Christmas tree or your curtains).
If you are buying them by the string, usually a 12' long string of 25 bulbs, only connect up to three together. If you are using 100 bulb strings, do not connect them together at all.
Q.What are the technical specifications of the commercial light strings?
A.See below for technical information for commercial light strings.
COMMERCIAL LIGHT STRING TECHNICAL SPECIFICATIONS
| Voltage |
120V, 60Hz AC operation |
| Construction |
Pre-assembled sockets with set spacing on 16AWG, SPT-2 wire |
| Wattage |
Maximum wattage per socket is as follows: Medium suspended base=25 watts, Medium base=25 watts, Intermediate base=10 watts, Candelabra base=10 watts |
| Bulb specs |
See Long Life Bulbs and LED bulbs. Note: B7-5S11 bulbs not recommended with this product. |
| Power cord |
Six-fused power cord molded onto 24" of 16AWG lead |
| Dimmers |
Dimmable with most standard incandescent dimmers - be sure to use high capacity type for loads over 600 watts. |
Q.What type of lense base does the commercial grade light strings use?
A.There are four types of lense bases used for commercial grade light strings (see below). What base is used depends on the particular commercial light string you are using.
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Intermediate Base
Max load/socket 10 watts |
Medium Base
Max load/socket 25 watts |
Suspended Medium Base
Max load/socket 25 watts |
Candelabra Base
Max load/socket 10 watts |
Click here to review installation instructions for commercial light strings.
About Us
You know the saying, "You get what you pay for". Just like you, we're busy people. We got tired of wasting time and money buying lights on year that perhaps were cheaper, but the next year they didn't work. So we decided to find good lights, from good companies at a reasonable price.
Our store is your way to get safe, dependable, long lasting lights and decorations that you will enjoy year after year.
Spend the few minutes it takes to order some lights for your home or business this year from our store, and you'll be set for many seasons to come. Spend the time, gas and money to buy cheap lights, and you'll be right back at the store year after year, replacing undependable lights.
Holiday Treasures is about offering quality products, giving each customer superior service and support as well as backing up every item we sell. If we wouldn't buy it for our home or family, we certainly are not going to sell it to you.
Now you know about us, we'd love to hear from you! Email us at Customerservice@allholidaytreasures.com with your suggestions, thoughts, ideas, or anything else you want us to know.
Thank you for your interest in Holiday Treasures. We hope you enjoy shopping with us!
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