Christine had just received her order and felt that the item she purchased was inaccurately described on our site (we do not carry this item any longer). We were unaware of the error as it was not a product we had stocked, but had shipped directly from our distributor. Our customer's utmost satisfaction is always our top priority. Since there was no way for us to replace her order with something more closely matching that description, we gave her an alternate solution to ensure her complete satisfaction.
Here's what Christine had to say about our customer service:
"Thank you so much for your immediate attention to this matter. Your resolution to my problem is MORE than acceptable. Thank you so much. Not only will I continue to shop with you whenever possible, but I will gladly refer you to any of my friends as one of the most reputable companies I have ever had the pleasure of doing business with. Again, thank you for your kindness and consideration."
Christine, Maranza, AZ
JoAnne was planning a surprise party for her husband and found the perfect gift for her favorite sports fan (pictured below). Because of her rural address, she was concerned that her order would not arrive in time for the party. Our staff kept a close eye on her order straight through to the delivery keeping her updated every step of the way.
Here is what JoAnne had to say about her experience shopping with allholidaytreasures.com
"I wish to thank you for all of the support you gave me and the effort you put into this on my behalf. I would give your company a 4-star rating".
JoAnne, Benson, VT
NFL Sports Team Logo Lights
Nicole had placed an order with us but we needed additional information from her before we could fulfill her order. After several unsuccessful attempts to reach her we promptly refunded her money without her having to ask. It turned that out she had been very ill and did not know we had been trying to contact her.
Here is what Nicole had to say about our customer service:
"Thanks a lot. I will consider you in the future. You're customer service was excellent".
Nicole, Morenci, MI
Bev had found just the Christmas tree lights she was looking for (pictured below). However, she did not realize that she needed one additional item for her new lights to work. Our staff quickly notified her and sent the item right away so her holiday would not be spoiled.
Here's what Bev had to say about our customer service:
"Thank you so much! You just made my Christmas so happy. I did not know if I needed a power supply. Again you made my holiday. Happy Holidays to you".
Bev, Concord, NC
LED Commercial Grade Lights
Scott needed some help making his own set of lights. Our staff stepped in to make sure Scott had everything he needed to make his project a success. (See pictures below of the finished project).
Here's what Scott had to say about the help he received from our support staff:
"Attached are two pictures showing the results of using the lighting components purchased from your website to create a custom string of lamps to illuminate a string of 20 paper lanterns. Thanks for your help on the project.
Thank you for keeping the ball rolling; for the relatively small size of my total order you have been very attentive. Thanks for the great service!"
Scott, Keene, NH
Steve was planning an extra special Christmas event. He wanted to be absolutely sure that he got everything he needed to create a spectacular Christmas light display (see picture below). After several days answering his questions, ensuring he had all the right products and components necessary and getting his orders out promptly, Steve's lights were all he had dreamed of.
Here's what Steve had to say about our customer service:
"Thank you for all your help and exceptional courtesy."
After he received his first order, here's what Steve said about his new LED lights:
".they are exactly what I wanted and are BEAUTIFUL.it just knocks your socks off with the LED blue".
Steve, Hinsdale, IL
Commercial Grade Blue LED Mini Lights
Chaya thought our balloon lights (pictured below) made the perfect addition to her party decorations. After receiving them she needed some extra help in making sure she used them to their maximum benefit.
Here's what Chaya had to say about our customer support:
"Thank you for your quick reply, a company that stands behind the products they sell is a company worth doing business with again in the future. Thank you".
Chaya, Brooklyn, NY
Balloominator Balloon Lights
